Frequently Asked Questions
If I need to contact someone at Powell Flutes, who should I call?
Roberta Gillette- Sales Advisor (978)344-5161
Wendy Storm - Sales Associate (978)344-5168
Stephanie Stathos - Sales Associate (978)344-5166
Rebecca Eckles - Customer Service (978)344-5160
Christina Guiliano- Marketing Manager (978)344-5159
Beth Napoli – Payment Concerns (978)344-5163
I recently received an instrument that has a manufacturing defect. Whom do I contact for an RMA number?
Click here to fill out the RMA form. A Powell Customer Service specialist will be in contact upon the receipt of your form. Please make sure you have the RMA number visible on the box you are shipping the instrument in.
How do I place an order?
You can contact any of the sales people listed above. Please include the specs of the flute, a headjoint style, as well as a desired delivery date, which we will do our best to accommodate. Please remember that a flute order placed today will not ship tomorrow!
What are my prices and payment terms?
Please refer to your dealer packet for terms information.
A current International price list can be downloaded by clicking here.
When will my flute be ready to ship?
We ship your flutes when they are ready and based on the request date. If you have any concerns of when your flute will actually ship, please contact us.
What do I have left on order?
Log in to your account, go to customer reports, customer lookup, and select Backlog in the upper left hand corner. To view your account, click here.
If you have any trouble viewing this or have any questions, please contact us and we will be happy to send you an excel file of your backlog report.
If I place an order near the end of the year, and it ships the next year, what pricing will I receive?
Prices are based on the time of shipping.
What kind of headjoints should I order?
We offer three styles of headjoints: Philharmonic, Soloist, and Venti. Descriptions of each headjoint can be found in the Powell brochure, located on the Brochures & Pricelists page.
Can you fit a headjoint to a flute for me if that headjoint does not come normally with that flute?
(i.e. an AMT 14k headjoint to a .016 custom silver flute)
Due to the current trend of flutists testing many headjoints on various bodies, we do not fit headjoints that are a different tubing thickness from the flute. If a dealer choose to order a flute with a headjoint that does not match the body, the fitting is the dealers' responsibility.
Is there any nickel content in the sterling silver Powell flutes?
No. Anyone with a nickel allergy should have no problem with our Signature, Conservatory or Custom flutes.
Aurumite 14k is only available as a custom flute option. It is a fusion of sterling silver and 14k rose gold. The silver is on the outside and the gold is on the inside.
Aurumite 9k has 9k gold on the outside and the silver on the inside.
Can I put a wooden headjoint on a silver custom flute?
Yes, but it only fits with a silver flute that has a tubing thickness of .014.
How can I avoid paying finance charges?
Payments must be received on or prior to the due date to avoid finance charges.
When does an account go on credit hold?
Accounts in arrears are reviewed and placed on credit hold. An effort is made by the credit department to contact the dealer and come to a mutually satisfactory solution.
I just received my statement and something is wrong. What should I do?
Contact the credit department immediately. We will work with the sales department, if necessary, to get your accounting issues resolved, as quickly as possible.